Items cannot be returned to us after 14 calendar days of receipt and all returns must be authorised by us prior to return. Please contact us first you wish to return an item.
Returned items must be unused and in a saleable condition to qualify for a full refund. Should the returned items present signs of use and/or be damaged in any way when they are received by us (unless it has already been notified), we reserve the right to reduce the refund paid to you.
Items that are returned to us remain your responsibility until they are received by us in good order.
We advise you to use a recorded service for returns. Returned items that won’t reach us will not be refunded.
We will not refund the cost of returning unwanted items.
Returning a custom/personalised item
Custom/personalised items are not eligible for return, refund or exchange unless they are faulty and we’ve been notified within 48 hours of receipt.
Returning a stock item
If you would like to return a stock item, you must inform us within 14 days from receiving the order.
Once you told us, you have an additional 14 days to return the item.
Providing the item is returned in its original condition, a refund will be issued within 14 days of receiving the goods back. Your bank might need additional time to clear the payment.
Damaged or faulty item
Please inspect all items on arrival and inform us if there is any damage within 48 hours of receipt. After 48 hour period, it is deemed the items have arrived in satisfactory condition.
Please don’t be offended if we require evidence to support your claim: pictures, paint/surface specs, application procedure etc. We need this for carrier insurance claim purposes but also to identify the root of the problem.